Payment Methods at RiverLee Website Design Service

At RiverLee, we are committed to providing convenience and security in payments for our customers when using our website design services. To meet the needs and offer flexibility, RiverLee supports two main payment methods: bank transfer and direct payment at the office.

In this article, we will provide detailed information about the payment methods RiverLee accepts. You can choose the payment method that suits you best and start using our services easily.

1. Payment via Bank Transfer

Payment via bank transfer is a common and convenient method for customers. When choosing this method, you can transfer money directly from your bank account to RiverLee's account. This is a fast and secure way to pay, especially for customers who are far away or cannot come to the office directly.

Bank Account Information:

• Bank: Asia Commercial Bank (ACB)
• Account Name: LÊ THANH GIANG
• Account Number: 822311

Please ensure to transfer the correct account information to avoid any payment errors. After completing the transaction, you can send the payment confirmation (receipt or transaction code) via email or contact us to verify the payment.

2. Direct Payment at the Office

In addition to bank transfer payments, RiverLee also supports direct payments at the office. This method is suitable for customers who are nearby or prefer to make immediate cash payments.

Payment Address:

• Office Address: 16 Má Hai Street, Tân Hòa Ward, Buôn Ma Thuột City, Đăk Lăk

Customers can come directly to the address above to pay in cash. After receiving the payment, we will issue a receipt and confirm the payment immediately to ensure transparency and clarity.

Office Hours:

• Business Hours: From 8:00 AM to 5:00 PM, Monday to Friday
• Closed on: Saturday, Sunday, and holidays

If you have any questions about the payment process or need assistance, feel free to contact us before coming to the office. We are always ready to support you quickly and conveniently.

3. Important Notes for Payment

At RiverLee, we always want to provide our customers with an easy and secure payment experience. Here are some important notes to ensure the payment process goes smoothly:

Payment Confirmation

• Bank Transfer: After making the transfer, please send us the payment receipt or transaction code via email at info@riverlee.vn. This helps us quickly confirm your payment and proceed with the next steps in providing our service.
• Direct Payment: When paying directly at the office, you will receive a payment receipt immediately. Please double-check the information on the receipt to ensure the correct amount has been paid and for the requested service.

Service Completion Process

Making full and timely payment will ensure that the service is carried out smoothly and without interruption. We are committed to starting the website design project as soon as we receive successful payment confirmation.

Contact Information

If you encounter any issues during the payment process or need additional support, feel free to contact us. We are always ready to address your concerns and assist you in any situation.

• Support Email: info@riverlee.vn
• Support Phone Number: +84 962 334 807

4. Refund and Service Cancellation Policy

At RiverLee, we are committed to ensuring customer satisfaction. However, in some special cases, if you wish to request a refund or cancel a service after payment, here are our policies:

Refund Policy

• Full Refund: If the service has not been started or if there are changes in plans, you have the right to request a full refund. To request a refund, you need to contact us within 7 days from the payment date.
• Partial Refund: In cases where the service has been partially implemented, we will consider a partial refund based on the work completed. The refund will be processed after reaching an agreement on the refund percentage.

Service Cancellation Policy

• Canceling Before Service Starts: If you request a cancellation before we start the project, we will accept the cancellation and refund the full payment (within 7 days after payment).
• Canceling After Service Starts: If the project has already started, we will discuss with you the next steps, and the refund policy will depend on the progress of the service. A cancellation fee may apply in this case.

How to Request a Refund or Service Cancellation:

To request a refund or service cancellation, please contact us directly via email at info@riverlee.vn or call +84 962 334 807. We will respond as soon as possible and assist you according to our company’s policies.

Note: All refund and cancellation requests will be reviewed on a case-by-case basis. The final decision will be made by RiverLee's customer support department.

5. Other Supported Payment Methods

In addition to bank transfer and direct payment at the office, RiverLee is also considering other payment methods to offer greater flexibility and convenience for our customers.

E-Wallet Payments

We are working to integrate e-wallets such as MoMo, ZaloPay, and VnPay. These payment methods will help customers make easy and quick payments, especially for those who prefer not to use bank transfers or visit the office.

International Card Payments

We are also preparing to implement international card payments through Visa, MasterCard, and American Express to serve international customers. This option will be available soon, and we will provide further details once it is officially launched.

We are committed to offering the most convenient, secure, and flexible payment methods for our customers. If you have any specific requests regarding payment methods, please contact us for assistance.

Contact for Payment Support

If you have any questions about the available payment methods, please contact us through the following channels:

• Support Email: info@riverlee.vn
• Support Phone Number: +84 962 334 807

6. Payment Terms and Conditions

To ensure that all payment transactions are transparent and legal, we ask customers to pay attention to the following terms and conditions:

Timely Payment

• On-Time Payment: To ensure project progress and service quality, we require customers to make full and timely payments as agreed in the contract. Timely payments will ensure that your project is completed without interruption and on schedule.
• Late Payment: In cases where the customer fails to pay on time, we reserve the right to suspend or delay the work on the project until payment is made in full. Late payment fees (if any) will be charged according to RiverLee's policy.

Fees and Related Costs

• Bank Transfer Fees: Customers are responsible for paying any bank transfer fees associated with payment transactions. RiverLee is not responsible for any additional fees incurred by the bank or e-wallet during payment processing.
• Additional Costs: In certain cases, if there are changes to the project requirements, customers may need to pay additional costs beyond the originally agreed scope. All additional costs will be notified and agreed upon before proceeding.

Cash Payment at the Office

• Cash Payment at the Office: If you choose to pay directly at the office, please ensure that you pay the correct amount and receive a payment receipt from RiverLee's staff. We recommend contacting us beforehand to ensure smooth payment processing.

Changing or Canceling Payment Methods

• Changing Payment Method: If you wish to change the payment method you selected during the transaction process, please inform us beforehand so we can adjust the next steps. Changing the payment method will not affect the progress or quality of the project.

Payment Confirmation

• After payment, customers should send confirmation of the transaction via email or notify our support team. We will send back a receipt or confirmation that your payment has been received.

Service Cancellation Terms

• If the customer wishes to cancel a service after payment, we will follow the cancellation policy outlined above. If there are any fees arising from the cancellation, we will inform the customer before proceeding with any next steps.

We aim to make all payment transactions between RiverLee and our customers as convenient and transparent as possible. For more details or to clarify any concerns, feel free to contact us via email or phone.

7. Benefits of Choosing Official Payment Methods

Choosing official and secure payment methods not only helps protect your rights but also brings many other benefits when cooperating with RiverLee. Here are the benefits you will receive when paying through the methods supported by RiverLee:

High Security and Privacy

When paying via bank transfer or direct payment at the office, you will enjoy the highest level of security. RiverLee is committed to protecting all transaction and personal information. All bank transactions are carried out through secure systems, minimizing the risk of fraud.

Transparency and Clarity

RiverLee ensures that every payment is transparent and clear. After completing the payment, you will receive the payment receipt, and the status of the project will be updated immediately. This helps avoid any misunderstanding or confusion between customers and our service.

Quick Service Process

By using the payment methods RiverLee provides, your project will be processed quickly and smoothly. As soon as payment is confirmed, we will begin working on your project without delay.

8. Detailed Guide on How to Make a Payment

Below is a detailed guide on how to make a payment for the website design services provided by RiverLee. Depending on the payment method you choose, we will provide specific instructions.

A. Payment via Bank Transfer

If you choose to pay via bank transfer, please follow these steps:

1. Select the bank: Payments are made through Asia Commercial Bank (ACB), which offers secure and convenient payment options for RiverLee's customers.
2. Account information:
   • Account holder's name: LÊ THANH GIANG
   • Account number: 822311
3. Make the transfer: Ensure you enter the correct account information when making the transfer to avoid any issues with the transaction.
4. Payment confirmation: After the transfer is complete, please send the transaction information (including the transaction code or transfer receipt) to our email at info@riverlee.vn so we can confirm your payment and proceed with the service.
5. Payment completion notification: Once we receive confirmation from the bank, RiverLee will verify the payment and notify you that the payment has been successfully processed.

B. In-Person Payment at Our Office

If you prefer to pay in person, you can visit our office at the following address:

• Address: 16, Má Hai Street, Tân Hòa Ward, Buôn Ma Thuột City, Đăk Lăk Province, Vietnam

Please bring the payment amount with you and inform the staff at the office so they can assist you quickly. After the payment is made, you will receive a receipt and confirmation of your payment.

C. Payment Tips

• Double-check the information: Before making any payment transaction, please carefully check the bank account details or payment address to ensure everything is accurate.
• Pay on time: To avoid disrupting the service delivery schedule, please make sure to pay on time according to the terms agreed upon with RiverLee.
• Keep the receipt: After making a payment, please keep the receipt or transaction documents. This will help you easily track and reference the transaction if needed.

We encourage you to make payments through the convenient and secure methods we support, and we are always available to assist you if you have any questions during the payment process.