Terms of Use at RiverLee Website Design Services

Welcome to RiverLee's website design services. We are honored to accompany you on your journey to build and develop a professional and efficient online platform.

This Terms of Use document is designed to ensure the rights and responsibilities of both parties, helping customers understand the regulations when using the services. It also serves as a foundation for creating a transparent, professional, and reliable collaborative environment.

We recommend that you carefully read the entire terms and conditions before starting to use RiverLee's services. If you have any questions or concerns, please feel free to contact us through the following channels:

• Email: info@riverlee.vn
• Phone: +84 962 334 807
• Address: No. 16, Ma Hai, Tan Hoa Ward, Buon Ma Thuot City, Dak Lak

We are always ready to assist and address any of your inquiries.

1. Acceptance of Terms

By using RiverLee's website design services, you agree to comply with the terms and conditions outlined in this document. This means that you have read, understood, and accepted the entire content of these terms of use, including any changes or updates we may make in the future.

If you do not agree with any term in this document, please discontinue using the services. Continued use of the services after changes to the terms will be considered your acceptance of those changes.

RiverLee is committed to maintaining transparency and is always ready to answer any questions related to the terms of use. If you need assistance, please contact us through the provided support channels.

2. Customer Rights and Responsibilities

When using RiverLee's services, customers have the following rights and responsibilities:

Rights

• To receive website design services that meet the agreed requirements and commitments.
• To receive support and consultation during the use of services, including maintenance, upgrades, or fixing errors (if any).
• To have personal information and project-related data secured, complying with RiverLee's privacy policy.

Responsibilities

• Provide accurate and complete information: Customers must provide the necessary information for RiverLee to perform the service, including documents, images, content, or specific requirements.
• Use the service legally: Customers agree not to use RiverLee's services for illegal purposes, fraud, or actions that infringe on the rights of third parties.
• Pay on time: Customers must fulfill their payment obligations fully and on time as per the agreement between both parties. Failure to do so may result in service interruptions or termination.
• Cooperate during project execution: Ensure timely responses and close cooperation with RiverLee's team to guarantee project progress and quality.

RiverLee always encourages customers to fulfill their responsibilities to ensure the best benefits during the service usage process.

3. RiverLee’s Rights and Responsibilities

As a provider of website design services, RiverLee is committed to fully performing its responsibilities and ensuring customers' legal rights.

Rights of RiverLee

• Suspend or terminate services: RiverLee has the right to suspend or terminate services if a customer violates the terms of use or fails to fulfill payment obligations.
• Refuse unreasonable requests: RiverLee reserves the right to decline requests that fall outside the scope of the agreement, violate the law, or negatively impact company operations.
• Modify terms: RiverLee reserves the right to modify and update the terms of use to suit operational practices and legal regulations.

Responsibilities of RiverLee

• Provide quality services: Ensure the services are performed according to the customer’s requirements and agreements, maintaining progress and quality.
• Secure information:
  • All personal and project-related data provided by customers will be strictly protected.
  • Information will not be shared with third parties without customer consent unless required by law.
• Technical support:
  • Provide technical support throughout the customer's use of the service.
  • Ensure swift resolution of technical issues if errors occur.

Commitment

RiverLee always prioritizes customers' benefits and is committed to maintaining transparency and professionalism in all cooperative activities.

4. Privacy Policy

RiverLee is committed to protecting customers' privacy and personal information. We understand that your data is valuable and must be safeguarded rigorously.

Data Collection and Use

• RiverLee collects only the necessary information to provide the service, including but not limited to:
  • Contact information (name, email, phone number).
  • Project information (design requirements, content to be built, images).
• Collected information will only be used for the following purposes:
  • To perform and improve the quality of services.
  • To contact and support customers throughout the collaboration process.
  • To comply with legal requirements (if any).

Information Security

• We apply appropriate technical and managerial measures to protect your information from unauthorized access, loss, or misuse.
• All personal data is securely stored, and only authorized employees have access to serve work purposes.

Information Sharing

• RiverLee commits not to share your information with third parties, except:
  • With your explicit consent.
  • When required by law or in cases necessary to protect RiverLee's legitimate interests.

Customer Rights

• Customers have the right to request access, correction, or deletion of personal data stored by RiverLee.
• Any inquiries related to personal data can be sent via email: info@riverlee.vn.

RiverLee strives to maintain the highest level of security and privacy to ensure customer confidence in using our services.

5. Limitation of Liability

RiverLee strives to deliver quality website design services but is not responsible for situations beyond our reasonable control. Below are specific liability limitations:

RiverLee’s Responsibilities

• RiverLee is not liable for any loss or damage resulting from customers’ misuse, non-compliance with instructions, or violations of these terms.
• We do not guarantee uninterrupted, error-free services but will make every effort to resolve technical issues as quickly as possible.

Liability Exemptions

• Issues beyond control:
  • Incidents related to network providers, servers, or technological infrastructure outside RiverLee’s management.
  • Natural disasters, wars, or other force majeure events.
• Content provided by customers:
  • RiverLee is not responsible for the accuracy or legality of content (images, texts, data) provided by customers for project implementation.
• Third-party risks:
  • Damages caused by third-party system attacks or exploiting vulnerabilities not within RiverLee’s protection scope.

Support Commitment

Despite these liability limitations, RiverLee is committed to supporting customers to the best of its ability to minimize risks and ensure a smooth service experience.

6. Changes to Terms

RiverLee reserves the right to change, update, or supplement these terms of use at any time to suit actual operating conditions and legal requirements.

Right to Amend Terms

• These terms may be periodically amended to address:
  • Changes in RiverLee’s services or products.
  • New legal or policy requirements.
  • Changes in the business or technological environment.

Notification of Changes

• We will clearly notify any changes to these terms via:
  • The official email provided by the customer.
  • Announcements on RiverLee’s official website.
• Customers are responsible for reviewing changes and updates to understand the new regulations.

Effective Date of New Terms

• Amended terms will take effect immediately upon publication unless a specific effective date is stated.
• Continued use of RiverLee’s services after new terms take effect indicates your acceptance and agreement to comply with the updated terms.

RiverLee strives to maintain transparency and clearly communicate all changes to the terms of use to ensure customer rights and responsibilities are well-protected.

7. Support Contact

If you have any questions, concerns, or need support related to services or terms of use, RiverLee is always ready to assist you through the following channels:

Contact Information

• Email: info@riverlee.vn
• Phone: +84 962 334 807
• Address: No. 16, Ma Hai, Tan Hoa Ward, Buon Ma Thuot City, Dak Lak

Support Hours

• Working hours:
  • Monday to Friday: 8:00 AM - 5:00 PM
  • Closed on Saturdays, Sundays and public holidays.
• Response time:
  • Email: Within 24 business hours.
  • Phone: During working hours.

Commitment to Support

RiverLee is committed to providing the fastest and most effective support. We always value your feedback to continuously improve service quality and deliver the best experience.

Feel free to contact us whenever you need support!

8. Intellectual Property Rights

RiverLee reserves all intellectual property rights for all products and services provided, including but not limited to source code, designs, content, and related materials.

Content Owned by RiverLee

• All content, website designs, source code, and materials created during service execution belong to RiverLee unless otherwise agreed in writing between both parties.
• Customers have the right to use RiverLee's products/services for lawful purposes but may not copy, modify, or redistribute them without RiverLee's consent.

Usage Restrictions

• Customers may not use RiverLee's products or services for:
  • Violating laws or related regulations.
  • Copying, modifying, or redistributing products/services without RiverLee's consent.
  • Infringing on the intellectual property rights of RiverLee or any third party.

Violations and Handling

• Any act of violating intellectual property rights will be handled according to Vietnamese law. RiverLee reserves the right to request customers to stop using products, compensate for damages, or take necessary legal actions to protect its legitimate interests.

RiverLee is committed to complying with and protecting its intellectual property rights as well as those of related parties, while also encouraging customers to use the services legally and respectfully.

9. Other Terms

Validity of Terms

• These terms of use are effective from the date you start using RiverLee’s services.
• If any term in this document is declared invalid or unenforceable under current law, the remaining terms will remain effective.

Applicable Law

• All disputes arising from or related to these terms of use will be resolved under the laws of the Socialist Republic of Vietnam.
• If disputes cannot be resolved through negotiation, they will be brought to a competent court in Vietnam for resolution.

Force Majeure Exemption

RiverLee is not responsible for delays or non-performance of obligations under these terms due to force majeure events, including but not limited to:

• Natural disasters, pandemics, wars, or government actions.
• Power outages, internet disruptions, or technological infrastructure issues beyond RiverLee’s control.

Entire Agreement

• This document represents the entire agreement between RiverLee and the customer regarding the use of services.
• Any other agreements or statements not specified in these terms will not be valid unless confirmed in writing by RiverLee.

RiverLee always strives to provide services transparently and fairly while encouraging customers to comply with the terms to ensure a long-term and effective partnership.

10. Conclusion

Thank you for trusting and choosing RiverLee’s website design services. We are committed to delivering optimal solutions to help you build a professional and effective online platform.

These terms of use not only ensure the rights and responsibilities of both parties but also represent RiverLee’s commitment to maintaining transparency, professionalism, and prioritizing customer interests.

We are always ready to listen and accompany you on every step of your development journey. If you have any questions, feedback, or need support, do not hesitate to contact us through the provided support channels.

Once again, we sincerely thank you for your cooperation!